Thank you for reaching out to C.A.R.’s Insurance Helpline, a FREE C.A.R. member benefit, to connect members with resources and information related to insurance.

The helpline provides resources for your clients including information on finding an insurance carrier, escrow impounds, Fair Plan, inspections, disaster relief, closing transactions, renewals, and more. 

Additionally, we are trying to collect information from you our members about the biggest challenges and pain points, which can be shared with both the Department of Insurance, as well as be used to identify legislative solutions and help guide the creation of new products and services

Please complete this form to get with your insurance-related questions or concerns. Your inquiry will also be used by C.A.R. to document insurance pain points consumers are experiencing with transactions and homeownership to long-term solutions. Our Insurance Liaison will contact you within one business day.

SUBMIT INQUIRY

Helpline Information

Calls are answered on a first come first serve basis. You must be a C.A.R. member to use this service.

Monday- Friday

9:00 a.m. - 6:00 p.m.

C.A.R. Members Only

Phone: (213) 739-7225

Email: [email protected] 

Education and Resources

Finding Insurance and Complaints

Interactive Home Insurance Finder  

The interactive home insurance finder is an informational service provided to consumers by the California Department of Insurance. Homeowners that are unable to find home insurance, in their respective cities or zip codes, can use this online resource to find insurance companies licensed agents and licensed brokers in California.

California FAIR Plan 

The CA FAIR Plan was established to aid California property owners with finding basic insurance for high-risk areas when they are unable to find coverage with traditional insurance carriers. Learn more about what the FAIR Plan is, how it works and how to apply.

California Department of Insurance

The California Department of Insurance is the largest consumer protection agency and is responsible for enacting safeguards for California consumers by ensuring the fair regulation of the insurance industry. Functions of the Department include licensing agents and brokers, investigating and prosecuting insurance fraud, resolving consumer complaints, and much more.

Consumer Questions and Complaints: The California Department of Insurance offers support to consumers that have complaints, questions, or need assistance. To contact the consumer hotline, please contact the Department at 1-800- 927-4357 or file a complaint online.

C.A.R. Resources

Fair Plan Quick Guide

SmartZone

Smart Zone is a C.A.R. microsite curated with resources for today’s market and changing industry – including a plethora of information and shareable resources to give your clients. Smart Zone has a dedicated page to disaster relief and insurance resources such as protecting your home, maintaining insurance coverage or finding new insurance.

C.A.R. has a fact sheet on 7 steps to navigate insurance assistance after a natural disaster.

Home Hardening 

Embers, carried by the wind during fires, are considered the most dangerous part of wildfires. This is why it is important to consider how vulnerable a property is even if it is not directly in the fire zone. However, there are steps that can be taken to “harden” a home in preparation. “Home Hardening" refers to building resistant materials and home features that protect a home from catching fire.

C.A.R.’s Member Legal has put together a legal Q&A to provide general information regarding home hardening disclosure requirements for properties that are within certain parameters of fire zones, built before a certain year and are classified as specific types of properties.

Webinars and Recordings

C.A.R. offers a wealth of resources designed to help you gain valuable knowledge. From industry-leading events and insightful webinars to engaging podcasts, here's a look at what's coming and what we have had.